Cancellation And Refund
RUmart Help Center | 24x7 Customer Care Support
The RUmart Help Centre page lists out various types of issues that you may have encountered so that there can be quick resolution and you can go back to shopping online. For example, you can get more information regarding order tracking, delivery date changes, help with returns (and refunds), and much more. The RUmart Help Centre also lists out more information that you may need regarding payment, shopping, and more. The page has various filters listed out on the left-hand side so that you can get your queries solved quickly, efficiently, and without a hassle. You can get the RUmart Help Centre number or even access RUmart Help Centre support if you need professional help regarding various topics. The support executive will ensure speedy assistance so that your shopping experience is positive and enjoyable. You can even inform your loved ones of the support page so that they can properly get their grievances addressed as well. Once you have all your queries addressed, you can pull out your shopping list and shop for all your essentials in one place. You can shop during festive sales to get your hands on some unbelievable deals online.
Frequently Asked Questions
--> What can I return?
You may request returns for most items you buy from RUmart.in, except those that are explicitly identified as not returnable. For details of time frame for requesting returns please refer to our returns policy.
You may request returns for most items you buy from RUmart.in, except those that are explicitly identified as not returnable. For details of time frame for requesting returns please refer to our returns policy.
--> When will I get my refund?
Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 3-5 days after we receive and process your return. Refunds in form of cheques can take 10-12 business days to arrive via post. Refund in the form of Gift Cards can take 1 business day.
--> Does RUmart do replacements?
RUmart offers free replacement for FBA orders including Kindle. Follow the steps in the Return Center to request a replacement for your FBA order.
RUMART (INDIA) PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
RUMART (INDIA) PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- RUMART (INDIA) PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
- In case of any Refunds approved by the RUMART (INDIA) PRIVATE LIMITED, it’ll take 3-5 days for the refund to be processed to the end customer.
